Email not allowed

Symptom

The client enters an email and the widget says "This email isn't allowed to request changes on this site." French: "Ce courriel n'est pas autorisé à demander des modifications sur ce site." Spanish: "Este correo no está autorizado a solicitar cambios en este sitio."

Causes

The address is not on the list

An empty Who can request changes? list refuses every email. A saved list allows only those entries.

Confirm. Settings → Client access does not contain the address the client typed. The section mark may say "No authorized email". The API answer is MDF-AUTH-002.

Fix. Press Add, enter the address or a domain rule such as @client.com, and save. A rule that starts with @ matches emails that end with that suffix, after both sides are lowercased. See Allowed emails.

A typo, or a difference the list does not ignore

Matching lowercases the address and the rule, then compares the whole email. Sam@Client.com matches sam@client.com. It does not match sam@client.co or a missing character.

Confirm. The widget shows the same not-allowed sentence, and the list has a near match.

Fix. Add the exact address the client uses, or a domain rule. Ask them to request a new code after you save.

The test session expired

Send a test request signs a token for 30 minutes. It skips the allowlist. After that, the same browser falls through to normal sign-in and the allowlist applies. The widget drops the test session on the next refusal.

Confirm. The banner was "Test mode — agency", then later the not-allowed sentence appears for the agency email. The inbox row had the Test badge. More than 30 minutes have passed.

Fix. Press Send a test request again, or add the agency email to the list if you want it to work without test mode. See Allowed emails.

The widget on the page is another project

Each project has its own list. A snippet from project A checks project A's list, even if the email is allowed on project B.

Confirm. Check installation says "The widget on this page belongs to another project." The email is present on a different project's Who can request changes?

Fix. Install this project's snippet, or add the email on the project whose public key is in data-project.

The code email never arrived, or the code was rejected

This is a different sentence from the not-allowed one.

Confirm. The widget says "The sign-in email could not be sent." (MDF-WIDGET-003), "That code is incorrect or has expired." (MDF-AUTH-004), "Too many attempts. Request a new code." (MDF-AUTH-005), or "Too many codes requested. Try again in a few minutes." (MDF-QUOTA-003).

Fix. Request one new code and enter it within 10 minutes. The email subject is "Your Modifee code:" plus the code. If codes were requested too often, wait a few minutes first.